Vets Now in Reading specializes in providing emergency veterinary services, operating during extended hours to cater to urgent pet healthcare needs. With a Google Maps rating of 4.2 stars from 284 reviews, the clinic appears to offer a generally satisfactory service. However, individual experiences vary significantly.

Positive feedback highlights the clinic's efficiency, care, and professionalism. Lyndsey Gould praises the team for their friendly and caring approach during an emergency visit for her dog, particularly commending Joanne, the receptionist, and Maddie, the nurse. Similarly, Briony Hughes shares gratitude for Paula's attentive care of her rabbit Bumble, noting Paula's ability to handle multiple patients while ensuring each felt well-cared-for. Jayne Ward also shares a positive experience, appreciating the prompt and compassionate care her elderly dog received during an emergency, which involved overnight treatment and a seamless transfer to their local vet for continued care.

Conversely, there are critical reviews regarding the clinic's pricing and diagnosis accuracy. Gemma Brown recounts a distressing experience, where an initial diagnosis of cancer was later corrected to an ear infection by her regular vet, yet she was charged £340 for the emergency visit. Nicola Taylor echoes concerns about costs and aggressive billing practices, describing an incident where she faced high charges for overnight care without a clear diagnosis and persistent payment demands despite providing insurance details.

Overall, while many clients express satisfaction with the care and professionalism of individual staff members, concerns about pricing and billing practices indicate areas for potential improvement.